Huawei and Carrier’s TFM-Powered Intelligent Operations Solution Wins Two Prestigious GSMA GLOMO Awards

Press Release [Barcelona Spain, March 5, 2025] At the Mobile World Congress (MWC) 2025, Huawei and its carrier partner were honoured with two GSMA Global Mobile (GLOMO) Awards for their Intelligent Operations Solution, powered by the Telecom Foundation Model (TFM). The solution received the Best Network Software Breakthrough Award and the CTO Choice: Outstanding Mobile Technology Award . Recognised as one of the most prestigious accolades in the telecommunications industry, the GLOMO Awards are judged by a panel of global communications experts, underscoring the industry’s acknowledgment of Huawei’s groundbreaking innovations in intelligent operations. Huawei wins the Best Network Software Breakthrough Award at GSMA GLOMO At MWC 2024, Huawei introduced the world’s first Telecom Foundation Model (TFM) for mobile communications. Over the past year, Huawei and its carrier partner have successfully integrated TFM into all network operation production processes. This integration has enabled the creation of role-based Copilots and scenario-specific Agents, driving a comprehensive intelligent upgrade across network operations. Key achievements include: Operations Copilots: These intelligent assistants provide expert knowledge Q&A in the communications field, supporting multi-round interactions and real-time queries in both Chinese and English. Seamlessly integrating with Agents in operations production workflows, Copilots significantly reduce the skill requirements for operations personnel while significantly improving operational efficiency. Fault handling and complaint handling AI Agents: These Agents understand user and network intents, leveraging intelligent hardware, foundation models, and advanced algorithms to achieve autonomous closed-loop processing for critical services. This enhances network performance and delivers superior business outcomes. Huawei also wins the CTO Choice: Outstanding Mobile Technology Award at GSMA GLOMO In customer complaint handling, Copilots autonomously generate diagnostic results and record the results into the console. Operations experts can easily track tickets and invoke Agents to analyze signaling files, reducing complaint resolution time by over 60% and resolving 75% of complaints faster. During network troubleshooting, Agents act as portable experts, accelerating issue resolution through advanced knowledge acquisition and analysis. By employing chain-of-thought reasoning, content generation, and decision execution, Agents increase the fault diagnosis automation to 90% and reduce fault locating time to just minutes. Lu Yu, President of Huawei Assurance & Managed Services, emphasized Huawei’s commitment to integrating advanced technologies such as foundation models and digital twin networks (DTN) into operations scenarios, involving multiple workbenches designed for field maintenance engineers (FMEs), Front Office (FO) engineers, and Back Office (BO) engineers. “We are committed to embedding digital capabilities like Chatbots, Copilots, AI Agents, and DTN into carriers’ operations and production processes to transform the human-machine interaction ecosystem. By continuing our collaboration with carriers, we aim to drive intelligent operations forward and work together to bridge the digital and intelligent divide,” stated Lu Yu. Through innovations in AI-based foundation models and DTNs, Huawei is transforming the ICT industry’s approach to intelligent operations. By combining AI with human expertise, Huawei is enabling smarter, more collaborative operations processes. Together with global partners and customers, Huawei is dedicated to advancing intelligent operations technologies, delivering efficient and intelligent solutions that accelerate the digital transformation of carriers worldwide, and establishing standards and ecosystems to propel the ICT operations industry forward.