BT urges SMEs to go digital

News BT is encouraging small businesses across the UK to move from analogue technology to digital networks before the end of 2025, as the Public Switched Telephone Network (PSTN) is set to be retired New research indicates that one in five SMEs (22%) still use traditional landlines, fax machines, and paper-based systems, which could lead to service disruptions as the network is phased out. Ofcom’s latest Connected Nations report highlights an increase in network incidents on the ageing infrastructure, rising by 45% in the past year. BT advises businesses to switch to digital services to ensure continuity and take advantage of modern connectivity options. BT has already moved nearly 300,000 business lines to digital in 2024. The company is working to ensure all its business customers have switched by 31 December 2025, ahead of the full network closure in early 2027. Any devices still relying on PSTN, including payment terminals and security alarms, will stop working after this date. The move to digital is supported by Ofcom and the UK Government as part of a broader plan to improve national connectivity. Businesses that have already switched report benefits, 80% say digital solutions give them an advantage, while 79% have gained more customers. Despite the benefits, some businesses remain reluctant to upgrade. In the past, 14% were slow to adopt the internet, 18% hesitated with social media, and 11% delayed using personal computers. With 73% of UK businesses now relying on high-speed broadband and mobile connectivity, digital transformation is becoming essential. Those that delay may struggle to keep up with modern technology. “The UK’s analogue copper telephone network has a proud history, but it’s no longer up to the task for businesses. It’s simply too risky to build the economy on a shaky foundation, and we’re calling on all businesses to move before the end of 2025 – well ahead of the switch-off,” said Kerry Small, chief operating officer of business at BT in a press release. “Analogue companies making the move now can benefit from rock-solid digital connectivity to help keep them in business for years to come. We’re supporting customers small and large through the move, so no business is left behind. Whether you’re a tech start-up or a family firm passed down through generations, when it comes to going digital – BT’s got your back,” she continued. The company is encouraging business owners to act now to avoid last-minute disruption. Keep up to date with the latest telecoms news by subscribing to our newsletter! Also in the news: Huawei ICT Services & Software Enable Digital Intelligence Acceleration AllPoints Fibre Networks and Daisy Communications announce fibre deal SMBs’ cybersecurity woes could be opportunity for telcos