Ofcom: More help needed for cash-strapped customers

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In December 2020, Ofcom released a report exploring the affordability of fixed broadband and mobile internet services in the UK, showing that 19% of UK households (around 4.7 million homes) struggle to afford these services.  The coronavirus pandemic, naturally, has exacerbated this situation, but the UK telecoms sector has been proactive in introducing new, cheaper options for those struggling financially. However, uptake of these plans has been relatively low and, in its report, Ofcom noted that it would conduct further research and warned it could intervene if the operators did not do yet more to support vulnerable customers…

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