HUAWEI SmartCare 2.0: Going beyond Customer Experience Management for the 5G era

Apr 20, 2021
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When the coronavirus pandemic first struck in early 2020, many observers feared that we would experience a global delay in 5G rollouts. Now, one year later, we know better. The pandemic has shown us just how integral connectivity is to our professional and personal lives, with demand for connectivity skyrocketing. Operators around the world have continued to rollout 5G at a blistering pace, with many governments positioning the new technology to play a key role in the post-Covid-19 economic recovery.   But with all these expectations for 5G, it must be remembered that building and managing these new networks is no simple feat. As data demand soars and new services like virtual reality and smart cities begin to become a reality…

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