Integration with legacy tech the #1 barrier to telco digitalisation

Mar 16, 2021
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Entitled “The Road to Digital”, the report provides a unique glimpse into how telco operators are preparing for digitalization in the wake of a global pandemic that has seen demand for digital service soar. Despite more than 65 percent of telcos developing a clear roadmap to digitalization, with 75 percent ready to increase their investment in digital channels in 2021 and beyond, many still rely heavily on physical channels to sell their products and services to customers…

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