Technology continues to be our primary means to connect with friends, family and colleagues during the COVID-19 pandemic, and telcos are part of the critical infrastructure that has enabled this change.
However, even if our online activity has grown as well as our use of telecommunications, there are some areas where telcos are suffering.
Many of the established telecommunications firms have a big retail infrastructure that is purpose-built to onboard new users in stores, but the retail sector has been adversely impacted by global lockdowns.
T-Mobile said in March 2020 that it would close about 80% of its stores, while Verizon announced around the same time that it would close its stores on Sundays…
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