In the new digital world, customer experience is king

Dec 16, 2020
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As we draw to the end of 2020, nobody can deny that this year the Covid-19 pandemic has been a key factor in driving rapid digitalisation. But while many operators have reacted quickly to the heightened demand, with an increased online presence comes a new emphasis on customer service – something that some operators are being slow to improve.   Speaking to Total Telecom in a video interview, CSG’s SVP of EMEA James Kirby explained how customers have been growing increasingly accustomed to the excellent customer experience delivered by major over…

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