What are UK operators doing to support their customers during the COVID-19 pandemic?

Nov 05, 2020
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The UK is heading into lockdown once again, with pressure building on the operators to deliver quality connectivity and support their customers during this difficult time   January 18th   Hyperoptic is offering free broadband packages for families to help facilitate home education     January 15th   EE extends its unlimited data offer for NHS staff, as well as a 20% discount on their bill.   Community Fibre are offering 1-year full-fibre broadband for free to vulnerable London households to help with homeschooling     January 14th   Vodafone offering free and discounted access to online learning resources, including Azoomee, MarcoPolo World School, SchoolOnline.co.uk, and New Skills Academy.     January 12th   Virgin Media have announced a wave of customer support measures, including: making some pay and on-demand services available at no extra cost; zero rating the Oak National Academy learning resources website; providing 20GB of additional mobile data per month for families facing financial difficulties; and free data, minutes, and texts for vulnerable customers.      January 8th   BT has announced its ‘Lockdown Learning’ support scheme for kids and families that have limited access to the internet, offering free mobile data, WiFi vouchers, and zero-rating a number of education websites.   January 6th   Vodafone is making business broadband free for 12 months on a 36-month plan available to all small businesses (1-50 employees) until February 28th     January 5th   Three, Smarty, Virgin Mobile, EE, Tesco Mobile and Sky Mobile are partnering with the Department for Education so that children without internet access can request free, additional data through their school and the DFE’s Get Help with Technology programme. Unlimited data will be applied until the end of the school year in July.   Vodafone is providing 350,000 free data SIMS from via its schools.connected campaign     December 20th   The government has delivered 560,000 connected devices to schoolchildren in 2020. They are targeting a further million devices by Easter.     November 18th   Vodafone is giving 250,000 children free data SIMs so that they can continue their education throughout lockdown       November 16th   Virgin Media are launching their Essential broadband service, offering customers on Universal Credit a 15Mbps connection at a fixed price of £…

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