Global digital transformation is proving AI a must-have for CSPs

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At the start of 2020, when the world was just beginning to get to grips with the coronavirus, nobody could have predicted the extent to which it would change our world. As infection rates flared around the globe, many countries were rapidly lockdown, with social distancing and work from home commencing on a massive scale. CSPs – so often taken for granted when it comes to their role in our daily lives – were pushed into the limelight, their networks forced to take the strain of unprecedented traffic.    Connectivity was suddenly at the forefront of everyone’s mind, whether it was related to business continuity, keeping in touch with family and friends, or even working with the government to combat the virus itself.   Thankfully, the rapid response from operators meant that their networks generally proved very resilient to the surging demand…

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